Refund policy

Return and Refund Policy

We do not accept returns or offer refunds unless the product arrives defective

If your item arrives damaged, defective, or you believe it has been lost in transit, please contact us immediately at acuarius-85@hotmail.com. We wil

Please inspect your order upon reception and notify us right away if there is a problem with the product. To help us assess the situation, please include photos of the item and its packaging (if applicable).

Returns will not be  accepted for reasons other than those mentioned above and we do not offer refunds for items on sale or gift cards under any circumstances

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it

 Non-returnable items
We do not accept returns for any of the following:

-Change of mind or buyer's remorse.

-Incorrect zising or color preference.

-Custom or personalized products.

-Sale items or gift cards.

-perishable goods(e.g.., food, flowers,plants)

-Personal care products.(e.g..,beauty items.)

-Hazardous materials, flamable liquids or gases.

Lost packages

If your package appears to be lost in transit, please contact us at acuarius-85@hotmail.com we will investigate the issue and, if confirmed arrange for a replacement or refund.

Refunds

Refund will only be issued for items that are confirmed to be defective, damaged upon arrival, or lost in transit. If it is  approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

 
If more than 15 business days have passed since we’ve approved your return and you have not received it, please contact us at acuarius-85@hotmail.com.